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  1. Outdoorsy Help Center
  2. Guest Help Center

Guest Help Center

My RV Booking and Pre-Trip

  • What does the 100% digitized Key Exchange Process mean for a Guest like me?
  • How to become a Verified Driver for RV bookings
  • What are Outdoorsy Wishlists for Guests?
  • Pre-departure: How do I manage my trip as a Guest?
  • How do I change or extend my trip dates as a Guest?
  • How do Guests request delivery and setup?
See all 8 articles

During and After My RV Trip

  • Post-trip Guest checklist: What to do when returning the RV
  • How do I leave a Review as a Guest?
  • How do I pick-up/drop-off a vehicle?
  • What is the Outdoorsy Roadside Assistance Program?
  • I had a negative experience with my booking. What should I do?

RV Payments and Security Deposits

  • How to request and pay for your RV reservation
  • What is the Security Deposit Waiver? How does it benefit Guests?
  • What is the security deposit?
  • How do I apply my discount code/gift card number to my booking?
  • Why isn't my promo/discount code working?
  • Guest Guide: Understanding Your Travel Credit Balance and Transaction History
See all 8 articles

RV Cancellations and Refunds

  • What are the cancellation and reservation deposit policies for Guests?
  • Legacy Outdoorsy Cancellation Policies
  • Can I shorten my trip?
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