We take the stress out of RV rental by offering 24/7 emergency roadside assistance and technical support for all rentals in the US and Canada. This means that you can travel worry-free because if anything happens, help is just a phone call away.
What do I do when I need Roadside assistance with an Outdoorsy rental?
Call Coach-Net Roadside & Technical Assistance at 1-877-978-7222. They will determine what services to dispatch. Have your membership number ready; you should have received an email from Coach-Net with that information. The agent will also collect year, make, model, and VIN. If there is an out of pocket expense, the guest should contact the host to determine responsibility. Parts and labor are not covered under your rental’s roadside plan.
What’s included in Roadside and Technical assistance coverage?
Outdoorsy Roadside and Technical assistance coverage through Coach-Net is included with every Outdoorsy rental that has a purchased protection package. Roadside and technical assistance covers the rented unit only for the days selected in the reservation. Services include:
24/7 Technical Support
Coach-Net has ASE-certified technicians on staff. Call us anytime! Examples include, but not limited to:
- Slide out won't retract?
- Leveling jacks stuck?
- Can't connect to shore power?
- Refrigerator not cooling?
- Dash warning light on?
Towing
Your RV will be towed to the nearest qualified repair facility when the unit is mechanically disabled.
Tire repair / replacement
Changing tires (i.e. if spare available), tire repair, and or sourcing a replacement tire (the guest/host would be responsible for the tire/parts/labor).
Battery boost / jumpstart
If a jumpstart does not work and battery replacement is needed, the guest/host is responsible for the cost of the battery and labor to install.
Lockout / Locksmith
Lockout services are offered when you are locked out of the RV, but Locksmith services are offered if the guest is in need of a key replacement, or if the locking mechanism is not in working order. The guest/host is responsible for the costs for replacement key/parts/labor.
Fuel / Fluid delivery
Emergency fluids can be delivered to the RV (except where prohibited by law). Emergency fluids include gasoline, oil, water, transmission fluid, power steering fluid, and brake fluid. The guest/host is responsible for costs of gas/fluids/labor.
Mobile Mechanic
The unit must be deemed mechanically disabled (RV Is not drivable/unable to move) and a Coach-Net Technician must approve the dispatch of a Mobile Mechanic. RSA will cover the service call/miles, and the guest/host is responsible for parts/labor.
If the RV is able to be driven, a mobile mechanic can still be dispatched, but the guest/host is responsible for the service call/miles and parts/labor.
Winching
RV must be within 100ft of a maintained roadway.
Coach-Net Concierge
Services include, but are not limited to:
- Gas stations suited for RVs
- Dump stations
- RV Campground referral, reservation, and activities
- Local Activities: Bike/Walking Trails, Swimming Areas, Fishing Areas, and more
What’s included in Stationary Roadside and Technical assistance coverage?
Outdoorsy Stationary Roadside and Technical assistance through Coach-Net is available with every Outdoorsy rental that has a purchased protection package, if the vehicle is set up to be a Stationary rental. Stationary rental means that the vehicle stays in one place during the whole booking and is not moved by the guest at any time. Stationary Roadside and Technical assistance covers the rented unit only for the days selected in the reservation. Services include:
24/7 Technical Support
Coach-Net has ASE-certified technicians on staff. Call us anytime! Examples include, but not limited to:
- Slide out won't retract?
- Leveling jacks stuck?
- Can't connect to shore power?
- Refrigerator not cooling?
- Dash warning light on?
Lockout / Locksmith
Lockout services are offered when you are locked out of the RV, but Locksmith services are offered if the guest is in need of a key replacement, or if the locking mechanism is not in working order. The guest/host is responsible for the costs for replacement key/parts/labor.
Mobile Mechanic
The unit must be deemed mechanically disabled (RV Is not drivable/unable to move) and a Coach-Net Technician must approve the dispatch of a Mobile Mechanic. RSA will cover the service call/miles, and the guest/host is responsible for parts/labor.
If the RV is able to be driven, a mobile mechanic can still be dispatched, but the guest/host is responsible for the service call/miles and parts/labor.
Coach-Net Concierge
Services include, but are not limited to:
- Gas stations suited for RVs
- Dump stations
- RV Campground referral, reservation, and activities
- Local Activities: Bike/Walking Trails, Swimming Areas, Fishing Areas, and more
Who provides Roadside and Technical assistance?
We partner with Coach-Net to offer roadside and technical assistance because that’s been their specialty since 1987. Coach-Net has a network of more than 40,000 licensed and insured roadside assistance providers who can help out 24/7.
How much does Roadside and Technical assistance cost?
Roadside and Technical assistance is currently included in eligible bookings with a purchased Outdoorsy Protection Package at no additional charge.
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Understanding Coach-Net Roadside Assistance: Covered vs. Non-Covered Costs