First of all, let us apologize for the inconvenience. We at Outdoorsy always intend for our guests to have the best travel experiences. However, sometimes things do not go as planned.
If you’ve had a less-than-ideal experience during your booking, please first reach out to your booking’s host and try to come up with a solution that works for both of you.
In the unfortunate event that you are unable to reach an amicable solution, please contact Customer Support and we’ll help you file a dispute. Our Resolutions Team will then listen to both parties and come up with an equitable resolution.