We know that keeping track of travel details can be stressful. To make things easier, we’ve consolidated everything you need—from booking details to communication—into a single Trips page within your Outdoorsy account.

How to access your Trip details:

1. Log in to your Outdoorsy account

2. Click on your Avatar or initials in the top right corner

3. Select Trips from the dropdown menu

   • Note: This will automatically take you to the details of your upcoming reservation

4. Manage multiple bookings: If you have more than one trip, simply click "Back to trips" to return to your main Trips page and select another reservation

What can I see and do on the Trip Details Page?

The Trip Details page serves as your central command center for every reservation. To help you stay organized, the page is broken down into several key sections:

Trip Details Header

The header provides a high-level summary of your reservation and quick access to essential booking actions. Here, you’ll find:

Vehicle & Booking Overview

• Listing Details: View the name of the booked RV, its total length, and the maximum number of Guests it accommodates

• Booking Dates: Your confirmed check-in and check-out dates are displayed prominently for quick reference

• Host Information: See the name of your Host for a more personalized experience

• Booking ID: A unique reference number for your specific reservation (useful if you need to contact support)

• Booking Total: Full transparency on the total cost of your trip at a glance

Quick Actions

• Message Host: Click this to open the secure messaging portal and communicate directly with your Host

• Change Your Dates: Need to adjust your schedule? Click this to suggest new dates.

  • Note: All date changes require your Host’s final approval

• Cancel Trip: If your plans have changed, use this button to start the cancellation process. Please review the specific cancellation policy set by the Host before proceeding, as fees may apply

Trip Timeline

Think of this as your trip roadmap. It’s a quick-glance, vertical progress tracker that shows exactly where you are in the rental process—from the moment your initial request is sent to the final vehicle return:

• Request Sent: Displayed once you have submitted your booking request and are awaiting the Host's approval

• Booking Confirmed: Displayed after the Host has accepted your reservation

• Trip Approaching: This status appears a few days before your scheduled departure date

• On Vacation: This status is active once your trip has officially begun

• Vehicle Returned: Displayed after you have successfully completed your trip and returned the vehicle

Booking notifications

This section serves as your alert center for any outstanding tasks or updates that require your attention. You will see colored banners here if there are pending items to resolve:

• Driver Verification Notification: If you or your Guests haven't completed verification, a banner will appear prompting you to take action
  • Verify My ID: Click this to begin your own verification process
  • Invite a Driver to Verify: Click this to send a verification link to another Guest on your booking
• Host Trip Suggestion: If your Host proposes a change to your booking (such as adjusted dates or a vehicle swap), a notification banner will appear
  • Review: Click this to view the Host's proposed changes. You can then Approve or Decline the suggestion based on your preference

Insurance Coverage

This section provides a summary of your protection and liability details. You can find:

• Protection Package: Confirms which package your trip includes: Stationary, Essential, Preferred, or Peace of Mind packages are available, depending on whether you are staying parked or moving the vehicle during your trip

• Deductible Amount: The specific out-of-pocket cost you are responsible for in the event of a claim

• Liability Limits: Details on your coverage (e.g., state minimums)

• "Learn More" Button: A quick link to a deep dive into our different protection levels if you need to review the fine print

Getting the RV

This logistics section outlines how and where you will receive the vehicle. It includes:

• Handoff Method: Clearly states if the trip is a Pick up or if the Host is providing Delivery

• Handoff Address: The confirmed physical location for the meeting or vehicle drop-off

Payment & Cancellation

This section ensures full financial transparency for your journey. It is divided into four key areas:

• Payment Breakdown: A line-item list of your booking total, including the nightly rate, protection package, prep fees, add-ons, taxes, and service fees.

• Payment Management: Update your payment method on file 

  • Change Payment Method button: You can click on this button if you need to switch to a new payment method

• Charges to Date: View a history of all payments already processed

• Upcoming Charges: See a schedule of any remaining balances to help you plan your budget

• Usage Rates: To avoid surprises, this area displays the mileage and generator hours included in your booking, along with the specific rates for any overages (per mile or per hour)

• Cancellation Policy: Displays the specific policy set by your Host (e.g., Flexible, Moderate, or Strict) so you know exactly what to expect if your plans change

Support & Assistance

This section provides 24/7 contact details for Outdoorsy Customer Support and Roadside Assistance to ensure a seamless travel experience. You can also find links to our partner campgrounds here to help you plan your journey.

24/7 Customer Support

Reach out to our team for assistance with your account, payments, or navigating the Outdoorsy platform.

• Phone: +1-877-723-7232

• Email: support@outdoorsy.com

24/7 Roadside Assistance

If you experience mechanical issues or require help while on the road, use the following details to access your coverage:

• Call from the Road: +1-877-250-6731

• Membership ID: Your ID will appear here once your trip is confirmed

Available Partner Campsites

Browse and book partner campsites to help you plan your journey:

• KOA Campgrounds: Choose from over 500+ locations across North America

• RVontheGo: Explore 200+ campgrounds and high-end RV resorts

Rental Documents

This section serves as your digital filing cabinet, containing all the legal and essential paperwork for your trip.

• Outdoorsy Rental Contract: Access the full legal agreement for your rental. Here, you can verify the digital signatures from both you and your Host to ensure the agreement is fully executed

• Booking receipt, insurance card, and membership details: Click this link to view and print your key travel documents, including:

  • Booking Receipt: A complete record of your transaction

  • Insurance Card: Your proof of coverage during the rental period

  • Roadside Assistance Membership: Detailed information on your coverage and how to access help if you're in a pinch

Pro Tip: We recommend downloading or printing your Insurance Card and Rental Contract before you hit the road, as cell service can be spotty in remote camping areas.