We hope you had a fantastic adventure! To ensure your return is seamless and you remain protected post-trip, we utilize a digitized key exchange via the Outdoorsy Guest App. This process creates a secure, verifiable record of the RV's condition, replacing the need for paper forms.
Completing the Digital Return
The entire process is completed within the Outdoorsy Guest App. Please follow these steps as soon as you arrive at the drop-off location:
Access the Trip: Open the app and navigate to the Trips page
Initiate the Process: Locate your current trip and tap Start to open the Trip Details
Declare Damage: Tap the option titled "Did any damage occur on the trip?"
Confirm Condition: In the "Upload photos" window, select Yes or No regarding any new damage
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Capture Post-Trip Photos:
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Tap Upload a photo to document the RV’s final condition
Note: You must use the in-app camera. This ensures photos include non-editable metadata (GPS and timestamps) required for insurance protection
No signal? No problem. The app saves photos locally and will sync once you are back in range
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Edit Descriptions (Optional): Tap the Edit icon on any photo to add notes or point out specific areas of concern
Final Signature: Draw your signature in the input box provided
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Submit: Tap Submit to finalize the return
Why does the Digital Key Exchange Process Matter?
By completing these steps in the app, the Trip Details page will automatically update to show that the return is complete.
Insurance Security: Metadata-stamped photos are your best defense against post-trip claims
Efficiency: No more keeping track of physical paperwork or carbon copies
Transparency: Both you and the Host receive the same verified record instantly
Leave a review
Your feedback helps keep the Outdoorsy community safe and helps future travelers plan their adventures! You have a 14-day window after your trip ends to submit your review via the web or the Outdoorsy Guest App.
How to Leave Your Review
On the web:
Navigate: Go to your Trip Details page
Rate: Locate the Five-Star Rating Widget at the top of your Trip details page. Select the number of stars that reflect your experience (5 = highest, 1 = lowest)
Start Review: Click the Leave a Review button
Describe Your Trip: In the "Describe your experience" field, share the highlights of your journey, how the RV performed, and your experience communicating with the Host
Add Visuals: Tap Add Photos to upload pictures from your trip (everyone loves seeing the RV in the wild!)
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Categorize: Click Next to provide specific ratings (1–5 stars) for:
Host Communication
Cleanliness
Mechanical Performance
Value
Listing Accuracy
Recommend: Select Yes or No on whether you would recommend this specific vehicle to others
Finalize: Click Submit Review to share your feedback with the community
On the app:
Navigate: Go to your Trip Details page
Rate: Scroll down to locate the Five-Star Rating Widget and then select the number of stars that reflect your experience (1 = lowest, 5 = highest)
Start Review: Tap the Submit trip rating button
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Categorize Ratings: Click Next to provide specific ratings (1–5 stars) for:
Host Communication
Cleanliness
Mechanical Performance
Value
Listing Accuracy
Describe Your Trip: In the "Describe your experience" field, share the highlights of your journey, how the RV performed, and your experience communicating with the Host
Add Visuals: Tap Add Photos to upload pictures from your trip (everyone loves seeing the RV in the wild!)
Recommend: Select Yes or No on whether you would recommend this specific vehicle to others
Finalize: Tap Submit Review to share your feedback with the community
File a Claim (if necessary)
The digital key exchange process in the Guest app includes an integrated option to declare covered damage. Please ensure you declare any damage during the digital key exchange, then initiate a formal insurance claim via the Trip Details page.
Note: Both handoff (pre-trip) and return (post-trip) photos are required to process your claim.
To file an insurance claim from your Trip details page, follow these steps based on the provided documentation:
Navigate to your Trip details page: Access your reservation within the Outdoorsy Guest app or website to find the specific trip
Locate the File a Claim option: This option is available on the reservation's Trip details page
Begin filling out the form fields:
Section 1:
Incident Details: Enter information about who was driving, the location of the damage, the date it occurred, and a detailed description of the incident
Damage Assessment: Specify the type of damage (interior/exterior) and answer questions regarding the vehicle's drivability and any existing damage
Insurance & Reports: Provide your insurance carrier information and details regarding police reports or witnesses.
Section 2: Photo Documentation: Upload handoff (pre-trip), return (post-trip), and specific damage photos (including your VIN and odometer). Note that uploading both handoff and return photos is mandatory to process the claim
Section 3: Additional Information: Enter any additional details you want to add
Section 4: Contact Information: Enter the email address and phone number to be uses for all claim correspondence
Click Next: Once all fields are completed, click the Next button at the bottom of the form to proceed
Acknowledge and Submit: Read and acknowledge the Authorization and Assignment of Benefits and State Law Warnings, then click Submit Claim
Communicate
Clear communication is essential for a smooth rental experience. If you have questions regarding the rental, the vehicle, or the return process, you should contact the Host directly through the platform.
How to contact the Host:
Navigate to your Trip details page
Locate and select the Message the Host option (typically found on the right-hand side of the page)
Outdoorsy Customer Support
If you have questions that the Host cannot resolve, you can reach the Outdoorsy Support team through the following methods:
Email: support@outdoorsy.com
Phone: +1-877-723-7232
Live Chat: Accessible via the chat icon in the bottom-right corner of Outdoorsy.com