Even the best-planned trips can be impacted by an unexpected event or unplanned interruption, illness, road closures, traffic accident, medical emergency, adverse weather, natural disaster, or more. Trip protection allows you to recoup the investment you made in your trip if you meet the terms and conditions outlined in the plan.
Say it’s the day before your big RV trip and your daughter comes down with a nasty case of stomach flu. You had booked a non-refundable trip, and now you’re out hundreds – or even thousands – of dollars. Or are you?
With trip protection, you could be reimbursed 100% of your prepaid RV rental booking cost in the event you have to cancel due to a covered event, rather than $0 as you would if you selected a vehicle with a strict cancellation policy.
Trip protection coverages include: Trip Cancellation, Trip Interruption, and Emergency Assistance and Transportation.
Trip Cancellation & Interruption
Some covered events that apply to Trip Cancellation and Trip Interruption (please note that terms and conditions apply):
- Traffic accident en route to pick up your RV
- Onset of pre-existing medical conditions while on your trip (if certain requirements are met at the time of purchase)
- Sickness, accidental injury, or loss of life of you or a travel companion while on your trip
- Mandatory evacuations, road closures, or inability to access destination due to adverse weather
24/7 Emergency Assistance and Transportation
Much like stumbling upon a bear in the wild, you never know when a medical emergency will present itself. Covered expenses include:
- Emergency transportation to the nearest suitable medical facility
- Help to return home, if medically necessary
- Expenses for one person of your choice to visit you if you are traveling alone and hospitalized for more than 7 days
- Injury that first occurs during your trip
When can I buy Trip Protection?
The easiest way to protect your trip is to select Trip Protection during the initial checkout. If you’ve already booked, you can still add it through your booking, provided you are within the eligibility window.
When can I add Trip Protection?
The window for adding Trip Protection after a booking is confirmed depends on how soon your trip starts:
During checkout: Simply select Trip Protection before completing your reservation.
After booking: You can still add it from your Trips page, but only within a limited window after your booking is confirmed.
How long do I have to add it after booking?
That depends on when your trip starts:
More than 7 days before your trip: You have 24 hours after booking confirmation.
7 days or less before your trip: You have 1 hour after booking confirmation.
Same-day bookings: Trip Protection must be added at checkout — it cannot be added afterward.
We recommend adding Trip Protection during checkout to make sure you don't miss the window!
Free 10-day review period for a full refund
Trip protection from International Medical Group (IMG) can help provide coverage for you and your travel party in the event of an unforeseen covered circumstance adversely impacting your travel arrangements. Your trip protection plan also comes with:
- Take 10 days to review your plan and decide if it’s right for you
- If you wish to cancel your plan within 10 days of purchase and have not yet left on your trip or filed a claim, you can do so and receive a full refund of your plan cost
Anticipating the unexpected and covering it with trip protection can help protect you and your traveling companions from surprise expenses. Have more questions? Read more about trip protection here.
How do I purchase Trip Protection?
You can add Trip Protection to your booking in two ways: during the initial checkout process or through your booking after your reservation is confirmed.
Adding Trip Protection during checkout
The easiest way to secure coverage is to select Trip Protection under the "Add-ons" or "Protections" section before you click Confirm and Pay. This ensures your investment is protected from the very start.
Adding Trip Protection after booking
If you’ve already confirmed your booking but decided you’d like the extra peace of mind, you can add the plan from your booking—as long as you are within the eligibility window.
How to add Trip Protection to your booking:
Log in: Sign in to your Outdoorsy account and navigate to Trips.
Select your booking: Click on the trip you wish to protect.
Find the protection section: Scroll down to Additional protections.
Add the plan: Locate the Trip Protection card and click the Add button.
When can I and how do I cancel my Trip Protection?
Trip Protection from International Medical Group (IMG) is designed to protect your travel investment. As a Guest, you have a 10-day review period to give you time to ensure the plan meets your needs.
When can I cancel for a refund?
To receive a full refund of your plan cost, you must cancel within the 10-day review period. You are eligible if:
It is within 10 days of your plan purchase.
Your trip has not yet started.
You are more than 24 hours away from your scheduled departure.
You have not filed a claim under the policy.
Note: If you cancel your entire booking after this 10-day window has passed, your Trip Protection is non-refundable.
How to cancel your Trip Protection
If you meet the eligibility criteria above, you can remove the plan directly from your Outdoorsy account:
Log in: Sign in to your Outdoorsy account.
Access your trip: Click on your profile photo or initials in the upper right corner and select Trips.
View coverage: Scroll to the Additional protections section, locate the Trip Protection card, and click the View or change coverage button.
Confirm removal: If you are within the 10-day window, you will see the option to cancel the plan. Follow the prompts to confirm.
Contact Support: After removing the plan from your booking, please contact Outdoorsy Customer Support. They will assist you in processing the refund back to your original payment method.
What if I don't see the option to cancel? If you are outside the 10-day window or within 24 hours of your trip departure, the system will display a message advising that changes can no longer be made. At this stage, the plan is considered active and non-refundable.