When you're on the road, it's important to understand what is covered by your Coach-Net Roadside & Technical Assistance plan. This guide explains how Coach-Net works and clarifies when a Guest or Host is responsible for service costs.
Our goal is to be transparent so you can handle any issue that comes your way with confidence.
Key Takeaways
- Parts and Labor Not Included: Please note that Coach-Net plans never cover the cost of physical parts (like new tires or engine components) or the manual labor required for installation and repairs.
- Technical Assistance First: To save you time and money, Coach-Net will always attempt to resolve your issue with free technical assistance over the phone before dispatching a technician.
- Guest Responsibility: Guests are typically responsible for costs related to personal use or actions, such as replacing a lost key or getting a new tire.
- Host Responsibility: Hosts are generally responsible for costs related to the vehicle's core mechanical condition and maintenance, such as worn brakes or engine trouble.
- Who's covered: If you need help on the road, it's important that you as the Guest contact Coach-Net directly. Since the assistance plan is in your name for the trip, their team will need to speak with you to verify your details and dispatch help.
When the Guest is Responsible for Payment
As a Guest, you will be responsible for the direct payment of the following items and services. While technical support over the phone is always free, these dispatched services involve out-of-pocket costs.
- Tire Service: Coach-Net can dispatch a technician to help with a flat tire, but you (the Guest) must pay for the cost of any new tire(s) and the labor to install it.
- Key Replacement: If you lose or break a key, you are responsible for the full cost of the replacement key and any associated locksmith services.
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Mobile Mechanic (for Non-Driving Issues): If you request a mobile mechanic for an issue that does not prevent the RV from being driven (such as an appliance issue), you must pay for the mechanic’s service call fee and mileage charges. Common examples include:
- The refrigerator or A/C is not working
- Problems with the water pump or plumbing
- A slide-out is stuck
When to Coordinate with the Host
Coach-Net does not cover service costs for issues that are determined by their RV technicians to be the result of a pre-existing mechanical defect or improper vehicle maintenance.
In these situations, service can still be arranged. However, the Guest and Host must coordinate directly to determine who will pay for the service.
Action for Guests: If you encounter one of the issues below, please contact the Host immediately to discuss payment responsibility before you agree to have a technician dispatched.
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Examples of Host responsibility issues:
- Tire Neglect: A blowout or tire failure occurs due to old, bald, or improperly maintained tires.
- Brake Failure: The brakes are worn out due to not being replaced at proper intervals.
- Engine Issues: The engine has problems resulting from a lack of proper maintenance (such as missed oil changes or other scheduled maintenance).
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