We’re a company of passionate people unlocking the outdoors. When you want to rent an RV with us, you won’t be renting a bland RV from some fleet. Rather, you’ll be renting a wonderful and unique rig from a person who loves the outdoor lifestyle.
How do I book a vehicle?
The rental process is intuitive and works like many car and hotel reservation sites. Start by visiting https://www.outdoorsy.com and entering the desired location and dates.
Browse your RV options on the results page, and use the filters to refine your search. You can view any listing to see available add-ons, amenities, photos and vehicle descriptions. When you’re ready to reserve, make sure you’ve created an account on Outdoorsy, then click on “Review Request” or "Instant Book" and tell the Host a little bit about yourself and your plans.
While waiting for a response, be sure to upload your driver’s license for the driver verification process and complete your profile. Once you receive a confirmation, you’ll need to log back into Outdoorsy to finalize and pay the reservation deposit. This is a good time to look over all the fine print (i.e. restrictions, cancellation policies, etc.) so there are no surprises.
Stay in touch with the Host leading up to your departure, since they’ll likely be a great resource for RV info and trip suggestions. Take the opportunity to clarify the finer points of the rental with the Host, like:
- Add on services or items: Camping equipment, grills, and bike racks
- Generator and/or mileage: Daily limits, overage rules, and usage fees
- Pet policies: Pet-friendly availability, size limits, and occupancy fees
- Long-term stays: Special rates or requirements for rentals over 30 days
- Handoff logistics: Finalizing pick-up/drop-off times and locations
- Delivery and setup: Stationary setups, delivery options, or one-way trips
- Trip extensions and cancellations: Host-specific rules on extending or shortening a booking
- Roadside support: What to do if you have an emergency on the road
How do I know the RV Hosts on your site are genuine?
Our community thrives on transparency, honesty, and accountability. That’s why we try to collect as many ratings and reviews as possible to give guests insight into each host. By reading all reviews for the host you want to rent from and asking that host detailed questions about your trip, you’ll ensure your rental is exactly what you expect.
Will my address/license be shared with the RV Host?
No. Your privacy and personal data are strictly protected. Outdoorsy does not share your uploaded driver's license image, full home address, or payment details with your RV Host.
Driver Verification Privacy: When you upload your driver's license, our secure verification partner processes it solely to confirm driving and insurance coverage eligibility. Your Host only sees a confirmation badge indicating that you are an "Approved Driver."
What the Host sees: Your Host receives only your profile name and in-app messages to coordinate trip logistics pre-approval. Once your trip is confirmed, they can also view your phone number and email address on the booking receipt, in order to foster communication between both parties.
Key Handoff Check: While the Host cannot view your uploaded license in the app, they may ask to see your physical, valid driver's license in person during the key handoff, to confirm your identity against the departure form.
-
Removing Verification Records: If you want your submitted verification documents (like your driver's license image) removed from our system, you can request data deletion by emailing deleteaccount@outdoorsy.com. You can submit this request at any time, but a 30-day waiting period from the end of your last trip is required before your verification records can be permanently deleted.
For more information, you can read the instructions on how to request to permanently delete your personal data here: How to Submit a Complete Data Removal Request.
At what point can I see the RV Host's address?
You’ll see the full address for RV pickup when the reservation is confirmed on our platform. Until then, only the city/state are displayed.
What if there’s an issue with the rental?
Our hosts are great folks who do all they can to make sure the pictures and descriptions they have for their RV are 100% accurate. As a guest, the RV you pick up should be exactly what you expected based on the online listing.
In the rare event that you find something amiss when you pick up your RV rental, we do everything we can to help you out.
For example, if the RV condition doesn’t match the description (including cleanliness), if the RV is not in a safe and roadworthy condition, or if the RV or any of its components are not working as expected at any time during your trip, please reach out to Outdoorsy Customer Support.
Along with notifying us, please take photos and/or videos of any visible defects.
NOTE: Any refund requests or damage disputes submitted after the trip has concluded may be denied if Outdoorsy and the host were not given notice of the issue(s) at the time they were discovered and if the guest did not properly document the issue.
How many people are allowed to drive the vehicle?
There isn’t a limit to the number of drivers, but each driver must pass our driver verification process, and a Protection Package must be purchased for the guest to be covered by Outdoorsy’s insurance policy.
The primary guest who registers and agrees to the Outdoorsy Terms of Service is ultimately responsible for any additional drivers insured through Outdoorsy’s policy as well.
What if I want to extend my reservation?
If anything changes with your original trip dates, either prior to or during the trip itself, contact the Host immediately to get their approval.
If the Host approves of the date changes, you can click “Suggest new dates” on your Trips page (outdoorsy.com/trips) and send them over to the Host to approve. The Host can also do this from their Dashboard.
NOTE: The date change is not confirmed until the date change is suggested and approved on your Trips page. Once this occurs, you will see the revised dates show up on the booking.
If you are in the middle of a booking when changes need to be made, please contact both the Host and Outdoorsy’s support team as soon as possible.
What if I need to cancel my reservation?
If you need to cancel your reservation, make sure to familiarize yourself with the host's cancellation policy. Outdoorsy upholds all host cancellation policies as set on their listings. You will need to cancel the booking yourself on your Trips page, as it will not be considered a cancelled booking until this is done. If you have any issues cancelling the booking yourself, please contact Outdoorsy as soon as possible.
Purchasing Trip Protection on your booking is a great way to help protect against the risk of a covered illness or personal emergency derailing your plans. Please note that this coverage is only available for purchase by U.S. residents. Click here for more information about Trip Protection and what kinds of events it's designed to cover.