If your Guest reaches out to you wanting to extend their rental period mid-trip, hooray! This means they’re having a blast in the great outdoors.
But this also means you’ll have some decisions to make…
- Will you be able to get your rig ready in time for your next Guest?
- Do you have plans to use your RV yourself that might be impacted by your Guest extending?
- If your camper is in need of maintenance, will extending your Guest's trip delay the work by too long?
Once you’ve thought over these questions and decided to honor your Guest's request to extend a rental period mid-trip, the process is easy as pie — you’ll just want to follow these easy steps:
- Jump into your Account and navigate to your Bookings.
- Select the booking that you would like to make a date change on.
- Click on Edit next to Trip Details
- Enter the new complete date range—you're entering the dates for the whole trip, not just the extension, here!
- You can adjust the nightly rate(s), if you'd like.
- Click Send changes to Guest.
The Guest will then be notified about this request to change and they will need to accept it on their end. If you are adding additional days that will affect the price, the new price will be displayed right above where the Guest accepts the change. As soon as the Guest accepts the date change, their card will be charged for the added days.
This process can be initiated by either the Host or the Guest.
NOTE: Date request changes are not official until both parties take action. One party needs to propose the date change and the other needs to accept within their Outdoorsy account before it is official. If one party requests a date change that is only confirmed via your direct messages with each other, the booking calendar won’t be updated to match the changed availability of your RV, and more importantly, insurance coverage for the date extension may not be properly applied to the booking.
If you are experiencing any difficulty completing the date change from your account, please contact Customer Support via chat (click Contact Us in the lower right-hand corner of the site), by email support@outdoorsy.co, or by phone at +1-877-723-7232.