When it comes to private rentals like this, there’s no industry standard. You’re neither a hotel nor a rental car company. We get it! Aligning on times that work for both the Guest and Host takes flexibility and understanding.

As a general rule, Guests will be very understanding if you have a 9-5 job that limits your available pick-up/drop-off times. The key is to keep lines of communication open and work to find a mutually agreeable time.

Lastly, be sure to give yourself enough time between drop-off and pick-up to prepare your RV for the next rental. It is important to be clear with your Guest about when they’ll be returning your RV and any late fees you charge if they bring it back late.

What are some frequently asked questions at pick-up?

Guests will generally ask vehicle clarification questions. For example, they might ask questions about how the hookups work, how RV electrical systems function, how the generator works, etc. That’s why you’ll always want to do a walkaround with your Guest during pick-up where you show them how to operate all your RV’s systems.

Guests might also ask for recommendations related to their trip such as must-see attractions near you or RV friendly campgrounds in your area. Because of this, many of our successful Hosts create a guidebook of local attractions and leave it in the RV.

How do I offer delivery to Guests?

As a Host, you can charge a fee to deliver your RV to the Guest’s driveway, campsite, or even the airport. You can set the radius you’ll deliver to so you never go further than you’d like

This is an increasingly popular feature on our platform because many Guests might want an RV without the stress of towing and setup. You can activate and customize the delivery feature when listing your RV.

In case you already have a confirmed reservation with a confirmed pick up handoff option and your Guest decided to request a delivery, consult the My Guest wants delivery instead of pickup. How do I update the booking? Help Center article for more information.

What about insurance when I’m delivering?

It’s important to remember that most, if not all, personal insurance carriers will not provide coverage for any business use, including delivery. To that end, we’re thrilled to be the first and only RV marketplace to offer insurance coverage while you are delivering your rig to your Guests, giving you additional peace of mind on top of your $1M liability protection during the booking period. Here are some important details to keep in mind about delivery coverage:

• Comprehensive and Collision: Your deductible during the delivery period will match the Guest’s elected deductible per their bundle (e.g. if your Guest chooses the peace of mind package with a $1500 deductible, this will be your deductible should you experience a loss during delivery for that specific booking); please note you as the Host are responsible for the deductible during the delivery period.
• Liability: Your liability coverage will match the minimum financial requirement in the state you are delivering in.
• The delivery must be the same day the booking starts in order to qualify for coverage; if you plan on delivering the night before, the booking must be extended for the extra night through Outdoorsy.
• You must be on the way to deliver your RV to your Guest to qualify for coverage; this means the route directly to the delivery location without additional stops; for example, if you stop for gas along the way you would be covered from your last stop (the gas station) to the delivery location only.
• We currently do not offer coverage for the pickup period (when you pick up the RV after the trip is completed). Since the booking period is over, your personal insurance should cover you on the way home (please note that if your personal carrier denies coverage during your return home, notify us immediately at claims@outdoorsy.com).
• The delivery driver must be the listed Host in order to qualify for this coverage.

How do I prepare for pick-up?

If the Guest is bringing your RV back to you, reach out to them the day before their return date to confirm the drop-off time and location. Make sure you and your Guest both work through the handoff and return key exchange processes on your Outdoorsy apps, so you can make everything quick and painless. If there is damage or additional cleaning charges, note them during the return process so everything can be documented properly.

Can I switch from Pickup to Delivery on a confirmed booking?

Did you already lock in a booking with a standard pickup, but now your Guest wants delivery? No sweat. You don't have to cancel and start over. Check out our guide: My Guest wants delivery instead of pickup. How do I update the booking? for the step-by-step on how to adjust a confirmed reservation.