Outdoorsy has made date changes an easy experience for both Hosts and Guests. If the Guest has asked to extend their trip after they have paid, both the Host and the Guest have the ability to suggest a date change right from their Trip details page.
As a Host, follow these simple steps to change the dates of a confirmed reservation.
- Jump into your Account and navigate to your Bookings.
- Select the booking that you would like to make a date change on.
- Click on Edit next to Trip Details
- Enter the new complete date range—you're entering the dates for the whole trip, not just the extension, here!
- You can adjust the nightly rate(s), if you'd like.
- Click Send changes to Guest.
The Guest will then be notified about this request to change and they will need to accept it on their end. If you are adding additional days that will affect the price, the new price will be displayed right above where the Guest accepts the change. As soon as the Guest accepts the date change, their card will be charged for the added days.
Should the Guest ask to have the trip shortened, which will require a refund, or the reservation is already confirmed and you need help adjusting the price as well as dates, contact our customer support via live chat (located in the lower right-hand corner of the site), by email support@outdoorsy.co or phone +1-877-723-7232.
We’ll need both the Guest's and Host's consent to change anything regarding reservation rates or additional fees.