Ride Booking Components & Refundability

To understand how refunds work upon Guest cancellation, Ride separates booking charges into distinct categories. 

Refer to the sections below to see the different booking components a Ride booking may have and their refundability:

Daily Rental Amount

The core cost of reserving the vehicle. The applicable cancellation fee is determined strictly by the listing’s assigned Cancellation Policy tier and when the cancellation occurs.

Always Refundable Components

The following components are 100% refundable to the Guest regardless of cancellation timing or the listing’s cancellation policy tier:

• Protection & Insurance: Ride Protection Packages and Roadside Assistance costs

• Logistics & Delivery: Delivery Fee, Prep Fee, and Young Driver Fee (if applicable).

• Optional Extras & Add-ons: Any optional equipment, gear, or special requests added to the booking.

• Associated Taxes: 100% refundable for taxes applied to always-refundable items. 

Note: Taxes applied to the Daily Rental Amount are charged proportionally based on your rental cancellation fee percentage.

Conditionally Refundable (Trip Protection)

Trip Protection is an optional third-party travel insurance coverage available to U.S. residents that is refundable only if the Guest cancels within 10 days of purchase or if the trip is canceled by the Host.

Ride Service Fee

Non-refundable (along with its associated tax) to the Guest upon cancellation, as it covers platform operation and support costs (unless canceled within an active Grace Period or by the Host).

Cancellation Grace Period & Guaranteed Full Refund

Guest No-Show Policy

If a Guest fails to arrive for their scheduled pickup and does not communicate a delay, the Host may officially process the trip as a "No-Show" 3 hours after the scheduled pickup time.

Upon a confirmed "No-Show", fees are handled as follows:

• Daily Rental Amount: 100% cancellation fee applies (retained by Host, less standard Host fees).

• Always Refundable Components: 0% cancellation fee (100% refunded to the Guest for Protection Packages, Roadside Assistance, delivery fees, optional extras, and associated taxes).

• Ride Service Fee: 100% non-refundable fee (along with its associated tax) charged to the Guest.

Ride Payment Terms

Your available payment terms depend on how far in advance you book your rental. During checkout, you can select from the following payment options based on your reservation timeline:

• Bookings 14 Days or Less Away

  • Full Payment Required: The reservation total is charged in full at the time of booking.

• Bookings More Than 14 Days Away

  You have the flexibility to choose between two payment structures:

• Option A: Pay the Reservation Total in Full 
  • You pay 100% of the trip cost and associated fees upon booking.
• Option B: Split the Payment (Reservation Deposit)  
  • Due at Booking (50% Deposit): You pay 50% of the trip cost, 50% of the Ride Protection Package (Ride car rental insurance), 50% of all optional extras (such as Roadside Assistance and Host add-ons), 100% of the Ride service fee, and all associated taxes.
  • Due 14 Days Before Departure: The remaining 50% of the trip cost, Ride Protection Package (Ride car rental insurance), optional extras, and associated taxes are automatically charged to your connected payment method.

For more information on Ride's payment structures and reservation deposit policies, you may visit its dedicated Help Center article: Understanding Ride’s Payment Terms and Reservation Deposits.