Effective February 2, 2026
For bookings created before February 2, 2026, please refer to our Legacy Outdoorsy Cancellation Policies article instead.
This policy applies when a Guest cancels a confirmed booking. If a Host cancels a booking, the Guest receives a full refund of all amounts paid.
Grace Period for Full Refunds
Before your booking request is accepted by a Host, you may withdraw for a full refund.
Once your booking is confirmed, you may cancel for a full refund within:
- 24 hours of booking confirmation if departure is 7 or more days away, OR
- 1 hour of booking confirmation if departure is fewer than 7 days away
- Please note there is no grace period available for same-day bookings
Military Service: U.S. military service members are eligible for a full refund if their cancellation is due to the service member or an immediate family member entering active military duty.
Host-Selected Cancellation Policy
Hosts select one of three standardized cancellation policies. The selected policy determines the refund amount for the rental amount when cancellations occur outside the grace period.
Flexible Policy
- Cancel more than 30 days before departure: Full refund of the rental amount
-
Cancel 30 days or fewer before departure: 50% refund of the rental amount (Guest is responsible for 50%)
Moderate Policy
- Cancel more than 30 days before departure: Full refund of the rental amount
- Cancel between 8 and 30 days before departure: 50% refund of the rental amount (Guest is responsible for 50%)
-
Cancel 7 days or fewer before departure: No refund of the rental amount (Guest is responsible for 100%)
Strict Policy
- Cancel more than 30 days before departure: Full refund of the rental amount
- Cancel 30 days or fewer before departure: No refund of the rental amount (Guest is responsible for 100%)
What's Always Refundable
The following charges are 100% refundable regardless of when you cancel:
- Add-ons ( chairs, bikes, and other extras)
- Delivery fees
- Prep fees
- Protection packages
- Interior Damage Protection
- Security Deposit Waiver
- Roadside Assistance
-
Taxes associated with the above items
What's Conditionally Refundable
-
Trip Protection (travel insurance): Refundable only if cancelled within 10 days of purchase, or if the Host cancels the booking
What's Never Refundable
- Service fees and their associated taxes are non-refundable in all circumstances
Understanding Refunds and Costs
Your total booking cost includes several components, each with different refund rules:
What You're Paying For
Rental Amount: The base cost of the rental, calculated as the nightly rate multiplied by the number of nights. Refundability of the rental amount depends on the Host's selected cancellation policy and when you cancel.
Add-ons: Optional extras or services provided by the Host such as generators, chairs, bikes, and other equipment. Plus any fees set by the Host for prep, delivery, mileage & generator usage, cleaning, or dumping.
Protection Package: Required excess collision and liability coverage for all rentals. May include a Young Driver Surcharge for drivers under 25 years of age.
Optional Coverage: Trip Protection, Interior Damage Protection, Security Deposit Waiver, and standalone Roadside Assistance (not included in your Protection Package).
Service Fee: Supports Outdoorsy's platform operations and provides Guests with access to 24/7 customer support.
Taxes: Applied to applicable charges based on local and state requirements. Taxes are refunded in proportion to their associated charges. If an item is refunded, its taxes are refunded. If an item is non-refundable, its taxes are non-refundable.
Payment Terms
Your payment schedule depends on how far in advance you book your trip. Here is a breakdown of what to expect at checkout and before departure.
For bookings made more than 30 days before departure:
Due at booking: 50% of the trip cost, 100% of the Outdoorsy service fee, 100% of the Trip Protection cost (if purchased), and all associated taxes.
Due 30 days before departure: The remaining 50% of the trip cost and associated taxes.
For bookings made less than 30 days before departure:
- Due at booking: 100% of the trip cost, 100% of the Outdoorsy service fee, 100% of the Trip Protection cost (if purchased), and all associated taxes.
If you cancel after booking but have not yet paid the full rental amount, you remain responsible for any amounts owed according to the applicable cancellation policy.
Special Circumstances
Disputes and Discretion: Outdoorsy reserves the right to exercise sole and absolute discretion in determining cancellation refund amounts and resolving disputes. Guests or Hosts with unique or extenuating circumstances must notify Outdoorsy within 24 hours of the issue arising.
For questions about cancellations or to cancel a booking, contact our 24/7 support team.