What is a supplement?
A supplement is filed by the repair facility when the actual costs to repair a vehicle exceed the amount estimated in the preliminary appraisal. This may be due to freight charges for a part, additional damages found during teardown, higher labor rate for a specialized technician, etc. All supplemental charges are reviewed and validated by our licensed appraisal team to ensure that only the actual necessary cost of repairs is being covered.
General Claims Information
To support a claim for damages, you’ll need to take pre-trip and post-trip photos via the Outdoorsy app. Along with the photos, you’ll also need to complete the digital key exchange process in the Outdoorsy app.
To review the full process, please read our RV Protection Packages article.